Love & Hate and some other things in Between

I am a UOB credit card holder and to be updated to all their credit card promotions and good deals, I subscribed to their UOB fanpage in Facebook. And that is when I came to know about Zalora Singapore.

I was in search for nice, affordable tops. Recently I have been letting go of my shirts as it seemed not appropriate anymore for office attire ( yeah, I am getting old :P) or even for weekend use. So gradually I am revamping my wardrobe little by little. And I am glad I came to know Zalora.

The first thing that caught my eye about Zalora is that they provide free delivery. A plus factor. I do not need to pay the extra 5 dollars for delivery. And depending on the availability of the item, Zalora can have it delivered as early as 2 days after the order payment.

Zalora is generous to give you a 10-dollar voucher when you signed up and subscribe to their newsletter. The voucher can be used within 2 weeks, and must be for a minimum 50-dollar purchase (I checked their website and it is changed to 80-dollar purchase)

So I signed up as a member, and browse the list of blouses they have. I am surprised Zalora offers not only Singapore local brands, but other international brands as well. And my heart jumped when I saw that Bayo and Plains & Prints are also part of the brands they carry.

I ordered a Bayo tops and use Paypal for payment. They accept Visa, Mastercard, Maestro, Paypal and Cash on Delivery. But since that was the first time I will be using Zalora for online shopping, I used Paypal to be safe. I also tried to make a search about Jade E-service and looks like a legit business to me so I went ahead and made a purchase.

I received a phonecall from Zalora 3 hours after I paid for my purchase, informing me that the item I ordered is out of stock. So they will give my payment back a refund, and in top of that, is a 20-dollar voucher as a gift for the inconvenience caused. Wow, this is a good customer service. When I used the voucher though, I was having problems so I gave them a call and they gave me a new voucher in an instant!

I used Zalora's services 3 times already. I bought 3 tops and a pair of Rockport shoes.

And everytime I receive the package, makes me feel excited! Why? Their packaging is soooo lovely, so elegant. The box doesn't look those cheap boxed that other online stores used.

The Rockport shoes is the best deal I was able to get from them. The pair of shoes is usually priced at 120 dollars in the Rockport store.But since they are having promotions that time, I purchased it at 96 dollars! Good bargain isn't it?

Every package contains a return slip in case you decided to return it, no questions asked, according to them, provided it is still in the good condition and packaging.

I am hoping though that like Zalora Philippines, Zalora Singapore may also want to consider having a Live Chat Support, as well as some Facebook contests/giveaway. Other than that, my experience is very positive. Definitely, I would buy from them again!

Below are some of the photos of the package I received from Zalora.